Customer Success Manager

Customer Success · Manassas, Virginia
Department Customer Success
Employment Type Full-Time
Minimum Experience Mid-level

Customer Success Manager - Competitive Salary and Benefits including Equity Options
Location: Remote - US


RangeForce is a cutting-edge game changing Cyber Security Company and we are looking for a Customer Success Manager to be a part of something amazing!


You will be focused on Customers in the US and East Coast Region, with possible territory expansion in the near future.


As a Customer Success Manager, you are responsible for customer onboarding, support, and relationship building with the goal of driving product adoption and contract renewals. As an advocate for the customer, you will work closely with the Sales and Product teams to ensure customer expectations are exceeded. The RangeForce Customer Success team is motivated to enable teams and individuals to yield the most benefit out of their training efforts as possible.


This is a fantastic time to join our growing business and will suite someone who is ambitious and wants to grow with us.

Candidates with some cybersecurity knowledge preferred. Or a broad overview of technology

 

Responsibilities

  • Work with the Sales Operations team to provision and onboard new customers
  • Effectively handle customer issues and questions to achieve high customer satisfaction ratings
  • Gather customer feedback, document bugs, and contribute to product improvement
  • Provide customer product training while highlighting new features and use-cases based on the customer’s business needs
  • Demonstrate business value by delivering customer analytics and executive reporting
  • Identify at-risk customers and develop re-engagement strategies to mitigate churn
  • Identifying upsell opportunities to expand licensing and product adoption
  • Guide program administrators with RangeForce best practices to develop effective training programs
  • Conduct regular customer touchpoint meetings with program administrators and sponsors
  • Be passionate about technology and cybersecurity, with excellent customer service and communication skills.
  • Continually stay current on new RangeForce module content and cybersecurity current events

 

 Education, Experience & Skills

  • 3+ years of experience working is Customer Success or other customer relationship-building roles.
  • Prior experience working in technology and/or cybersecurity organizations.
  • Familiarity with CRM systems (Salesforce, Hubspot, etc.)
  • Strong written communication and presentation skills


RangeForce is an equal opportunity employer. All candidates must be eligible to work in the U.S. for any employer.


 

 

 

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  • Location
    Manassas, Virginia
  • Department
    Customer Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level